What's New
Welcome Dashboard — Subscriber Journey Checklist
New feature · Unique to Stay
A new checklist on your Welcome Dashboard shows which Stay features to use at each stage of the subscriber journey: Acquisition, Onboarding, Engagement, Re-evaluation, Cancellation, and Winback. Every feature shows your setup status, with a Take Me There button for anything you have not set up yet and a View button for anything you have.
Digital Punch Card — Edit Multi-Option Rewards
New feature · Unique to Stay
Customers with a multi-option punch card reward can now change their selection from the Customer Portal. Choosing Swap shows only the options you configured for that reward milestone, so every choice stays within your offer.
Note: The Edit button appears only on multi-option rewards. Single-option and fixed rewards display as before.
Customer Portal — Tiered Discount Progress Widget
New feature
If Tiered Discounts is enabled, customers can now see which discount tier they qualify for and how much more they need to add to unlock the next one. The widget updates as the cart changes and shows the remaining amount in the unit your tier uses, such as spend or quantity.
Analytics — Product Performance Dashboard
New feature
The Product Performance dashboard has been revamped. The Overview tab shows your top-earning products, the products subscribers cancel, remove, or swap away from most, a Product Snapshot comparing every product across core metrics, and Product Revenue split into Checkout, Recurring, and Add-On. The Recurring tab adds queued and forecasted units so you know how much stock to have available. All tables are sortable and exportable with SKU data included, and you can filter by segment, product variant, and including or excluding $0 products.
Segments — Subscription Canceled Date Condition
New feature · Unique to Stay
Build segments based on when a subscription was canceled. Use a static date to target subscriptions canceled before, after, or between specific dates, or a relative date to target subscriptions canceled within the last number of days you enter.
Note: To select a single day, choose "between" and set the same date for the full range.
Open API — Skip and Unskip Lines
New feature
Two new endpoints let you skip and unskip subscription lines, which helps when building your own customer portal or other experience flows. Skipping is not available for lines on prepaid subscriptions, bundle lines, or lines that would leave a subscription with no lines on its next order. See the skip line and unskip line API docs.
Shipping Profiles — New Shipping Profiles Page
New feature
The new Shipping Profiles page simplifies how you set up and manage subscription shipping profiles. After you assign selling plans and select initial locations, you are directed to Shopify to configure rates, zones, and locations directly. Carrier rates are now fully supported and syncing issues are resolved.
Improvements
Customer Portal — Change Next Order Date After Updating Frequency
Improvement
When customers update their delivery frequency, they can now switch their next order date in the same step, so they no longer need a second change to keep their schedule aligned.
Note: This brings the V3 portal in line with V2, which already offered this option.
Customer Portal — Quantity Changes on $0 Products
Improvement
Customers can now change the quantity of a product priced at $0, whether the $0 price comes from a discount code or from the line item itself. This is most useful for codes applied through Digital Punch Cards. With a $100 discount and one $50 product, customers can now adjust the quantity instead of being limited to one unit.
Digital Punch Card — Product Image and Upcoming Reward
Improvement
The punch card now shows free product rewards with the product image, so customers see exactly what they earn. It also displays the upcoming reward, giving customers a clear view of what the next milestone unlocks.
Cancel Survey — Hyperlinks in Save Offer Text
Improvement
Add hyperlinks to the text in your save offers. Link a phone number, an email address, or any other text so customers can tap to call or open a page instead of copying details by hand.
Cancel Survey — Translatable "Free" Copy in Save Offers
Improvement
You can now edit the "Free" label that appears on free-product save offers and set the copy for each language you support. Customers see the full survey, including the free-product offer, in their own language.
Multi-Language — Search Bar for Translations
Improvement
The multi-language editor now includes a search bar. Search for a word or phrase across all tabs and jump straight to the field you want to edit.
Segments — Paginated Segment List
Improvement
The segment list now loads in pages instead of all at once, so the Segments page stays fast as your segment library grows.
Subscriptions Page — Faster Search
Improvement
Searching by customer email, name, or subscription ID is now 70% to 90% faster on average. Name search is up to 32x faster and email search is up to 20x faster, both finishing in under 1.5 seconds. Subscription ID search is 3.6x to 9.3x faster.
Klaviyo — Out of Stock Item Fields
Improvement
The Retextion - Item Out of Stock and Retextion - Order Partially Fulfilled metrics now include outOfStockItems and outOfStockItemNames. You can see exactly which items triggered the notification and prompt customers to skip or remove those products.
Klaviyo — Failed Out of Stock Attempts
Improvement
The Retextion - Item Out of Stock metric now includes rtx_failed_oos_attempts, the number of consecutive failed billing attempts on a subscription due to out of stock inventory. Use it to segment out of stock flows by retry count and to filter silent retries for customers with multiple subscriptions.
Postscript and Attentive — New Fields
Improvement
New fields support more targeted messaging and segmentation within flows. For dunning and stock, use failedPaymentBillingAttempts, outOfStockBillingAttempts, outOfStockItemNames, and outOfStockItems. For subscriptions, use orderNotes and subscriptionName. For prepaids, use prePaid, prepaidNextDeliveryDate, prepaidShipmentsRemaining, prepaidDeliveryPolicy, prepaidAllowRenewal, prepaidRenewNextOrder, prepaidtotalShipmentsPerCycle, and prepaidCancelAtEndOfCycle.
Order Partially Fulfilled Email — OOS Items Merge Tag
Improvement
The OOS Items merge tag now fills in the skipped line items in the Order Partially Fulfilled email. Previously it only worked in the Item Out of Stock email. You can now tell customers which items were not included and prompt them to take action.