This month: 11 new features — including the Pre-Survey Screen for Cancel Surveys, Multiple Digital Punch Cards, and in-flow Cancel Survey analytics — plus 5 improvements.
February 2 – February 6
Segmentation Analytics
New feature · Unique to Stay
Apply your segments to the Summary and Product Performance dashboards to filter analytics down to a specific group of subscribers. Understand how any cohort impacts orders, revenue, retention, and more.
Updated Forecasting Graph
Improvement
The forecasting model now reflects recurring subscription orders and revenue only — checkout orders are excluded for a more focused revenue projection.
Cancel Survey: In-Flow Analytics
New feature · Unique to Stay
View node-level performance metrics directly within your Cancel Survey flow. Expand any reason or save offer node to see accepted rates, rejected rates, and total engagement — making it easy to spot what's working and where customers drop off.
February 9 – February 13
Segmentation Analytics on the Churn Dashboard
New feature · Unique to Stay
Apply your segments to the Churn Dashboard to filter churn, retention, and LTV data down to any specific group of subscribers.
Product Performance Analytics: Consistent Metrics During Search
Improvement
Metrics on the Product Performance dashboard stay unchanged when you use the search bar to filter the table. Numbers always reflect your full dataset — only segment filters change what's shown.
Product Performance Analytics: One-Time Data Moved to Export
Improvement
One-time quantities have been removed from the Product Performance Snapshot metrics and added to the export file, keeping the dashboard focused on subscription data while preserving full visibility in exports.
Staylien: Conversation Memory
New feature · Unique to Stay
Staylien can now reference the last 10 questions and responses within a single conversation. Ask follow-up questions without repeating context — Staylien keeps track of where you left off.
Subscriber Billing: Keep Subscriptions Active After Dunning Expires
New feature · Unique to Stay
Choose to keep subscriptions active even after all dunning retries are exhausted. Subscriptions that reach the retry limit receive a Dunning Expired status — they remain active in analytics and billing attempts can be re-triggered at any time.
Subscriptions List: Dunning Expired Filter
Improvement
A new Dunning Expired filter is available on the Subscriptions List page, along with a matching field in the Subscriptions and Subscription Lines exports. Use it to identify and manage subscribers who have reached the end of their dunning cycle.
3D-Secure (3DS) Challenge Flow
Improvement
Stay AI now handles 3DS payment authentication challenges automatically. When a billing attempt triggers a 3DS challenge, the subscription's next billing date advances to prevent it from getting stuck, and the outcome is logged in Subscription History.
Dunning: Final Attempt Discount
New feature
Configure a discount to apply automatically before the final dunning billing attempt. Define the discount name and percentage — if the subscription cancels, the discount stays on record, and the customer is eligible to receive it again if they re-enter dunning.
Global Immediate Cancel in the Cancel Survey
New feature · Unique to Stay
Add a global immediate cancel option to your Cancel Survey and define the specific conditions under which it appears — for example, targeting subscribers by shipping location to meet regional compliance requirements. Layer in additional conditions to match evolving regulatory needs.
Expanded Segmentation
New feature · Unique to Stay
Segment by subscription and subscriber lifetime orders and LTV, as well as long subscriber tenure. Use these conditions in the Cancel Survey to target high-value or long-tenured subscribers with tailored save offers.
February 16 – February 20
Pre-Survey Screen for Cancel Surveys
New feature · Unique to Stay
Present up to four native save offers before customers ever see cancellation reasons. Customers can accept an offer immediately — preventing cancellation entirely — or skip the offers and continue to the standard survey. No custom build required.
February 23 – February 27
YouTube Video Support in the Cancel Survey
New feature · Unique to Stay
Embed YouTube videos directly within your Cancel Survey by pasting a link — great for personalized messaging, product education, or save-focused content. Videos render automatically in the preview.
Note: Videos must have public visibility settings to display correctly.
Multiple Digital Punch Cards
New feature · Unique to Stay
Create a series of punch cards that unlock sequentially — each card activates after the previous one is completed, instead of resetting the same reward. Build a full loyalty progression that evolves throughout the subscriber lifecycle.
Questions about any of these updates? Reach out to your CSM.