Stay Ai

Cecilia Wilbur

Benjamin Paull

Ashley Kim

Setting up & maximizing the use of all the Tools available in the Stay AI Merchant Portal

Optimizations

Drive LTV, reduce churn, and delight customers with personalized subscription offers

Creating and Editing Promotions using ExperienceEngine

Addressing the most frequently asked questions about ExperienceEngine promotions

ExperienceEngine FAQ

Discover how promotions are communicated to customers and what they look like from the customer’s perspective.

Creating Promotions with ExperienceEngine: The Customer Experience

Get some examples and pro tips on how to use ExperienceEngine to make sure promotions reach their potential.

ExperienceEngine Promotions Best Practices & Examples

This guide has several rockstar examples on how to leverage ExperienceEngine to build cross-sells and upsells.

Creating Cross-Sells & Upsells with ExperienceEngine - Best Practices & Examples

ExperienceEngine is Stay Ai's promotions builder, supercharged with our trademarked machine learning model.

Managing ExperienceEngine Promotions and Reviewing ExperienceEngine Analytics

Consider this guide ExperienceEngine 101. How can you achieve your quickest ExperienceEngine win and boost AOV in a few quick clicks? here's where we show you!

Learn How to Increase AOV - ExperienceEngine Playbook

ExperienceEngine

Boost retention and reduce churn rates by optimizing your cancellation survey.

Setting Up Your Cancellation Survey

While not legal advice, this guide is designed to help you take important points into consideration to ensure compliance with New York and California laws.

'Click to Cancel' Compliance Guide

Make the most out of your cancellation survey!

Cancellation Survey Best Practices Playbook

Smarter cancellation flows that work harder for your brand without adding extra work for your team.

Cancellation Survey Playbook: Advanced Save Offers

This is an article about our legacy RetentionEngine set up. Refer to our Cancellation Survey docs for updated guidance!

RetentionEngine Setup and Best Practices

You can view in-flow analytics (like in Klaviyo!) directly within your Cancellation Survey to understand how customers move through your cancel flow and where saves are happening.

Understanding Your Cancel Survey In-Flow Analytics

With the new Stay AI cancel survey, we've updated how save rate is calculated, and the results are more meaningful than ever.

Understanding Your Save Rate

A guide to navigating the Cancel Survey Analytics dashboard.

Understanding Your Cancel Survey Analytics Dashboard

Karin Brashears

Cancel Survey

Tap into Stay AI's revolutionary feature, WinbackEngine, to eliminate the guessing game of post-cancellation win-back communication!

Setting Up WinbackEngine

What it means for your store and what Stay AI is doing

FAQ: Shopify Payment Method Change on Cancelled Subscriptions

Winbackengine

Welcome the next generation of URL Builder! You have even more at your fingertips, giving your customers experiences that convert quickly.

Using Stay's URL Builder

We've unearthed a new and improved flow for your users, giving your customers experiences that convert quickly.

Understanding the Customer Portal Quick Actions Flow

Learn how to turn retention moments into revenue with campaign-ready Quick Action strategies you can launch fast—no code, no friction.

Stay AI Quick Actions Playbook: Strategies to Boost Retention and AOV

Want to customize your email or SMS with a Stay login link? Here's how!

Setting Up Login URLs

Leverage URL Builder to find quick wins for stronger customer retention, increased AOV, and quick conversion from purchaser to subscriber.

URL Builder Quick Wins Playbook

Everything you need to know about building links in Stay's Universal URL Builder

URL Builder

Answering your most frequently asked questions about Digital Punch Cards!

Digital Punch Cards FAQ

Tap in to Stay AI's first-to-market feature, Digital Punch Cards, and provide your subscribers with rewards that pack a punch!

Setting Up Digital Punch Cards

Digital Punch Card

spend ~9 minutes setting up your first post purchase upsell!

Quick Win - Setting Up Your First Post Purchase Upsell

At Stay, we enable merchants to target subscription retention & acquisition at every point of the customer lifecycle. Enter, post purchase!

Post Purchase Upsells

Excited to get started using the Stay Post Purchase flows? Check out some best practice considerations before you get started

Post Purchase Upsells Best Practices & FAQ's

Make checkout even better with Stay AI's upsell extension!

Easy Upsells Powered by Stay AI

Smarter Upsells at Every Stage of the Customer Journey

4 Strategies for Smarter Upsells Playbook

This playbook walks you through how to move subscribers from a 30-day to a 90-day subscription cadence using Stay's custom workflows — and why it's worth doing.

30-to-90 Day Subscription Upgrade Playbook

Learn how to use Stay AI's Upselling features like Easy Upsells and Post-Purchase Upsells.

Post-Purchase Upsells

Find answers and get help from Intercom Support and Community Experts

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