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Understanding the Rivo Widgets in Your Customer Portal

A breakdown of each Rivo loyalty widget available in the Stay AI Customer Portal, what it shows your customers, and how to add and style them.

Written by Karin Brashears

If you use Rivo for loyalty and rewards, you can bring that experience directly into your Stay AI Customer Portal. Rivo offers six widgets you can add to your portal layout, each showing a different piece of your loyalty program, so customers can check their points, rewards, and referral status without leaving their subscription management page.

Before You Begin:

  1. Your Rivo integration must be complete.

  2. Reach out to your Stay AI customer success manager to have Rivo widgets turned on for your account. Once enabled, they'll appear in your widget panel.

Adding Rivo Widgets to Your Portal

Once Rivo widgets are enabled for your account, you can place and style them like any other Customer Portal widget.

To add a widget:

  1. Navigate to Customer Portal > Design.

  2. Open the widget panel and locate the Rivo widgets, listed by their preview names (e.g., RivoPointsActivity Preview).

  3. Drag and drop the widget you want into your portal layout, in whichever position you'd like.

  4. Select the widget and choose a Card Style from the Styles panel to set its look and feel.

Note: You can apply a different card style to each widget, so feel free to mix and match to highlight the ones that matter most to your customers. See Using Stay AI's Card Styles for a full breakdown of each style option.

The Rivo Widgets

RivoPointsActivity Preview

Shows your customer's recent points activity, so they can see their latest points history at a glance. If a customer hasn't placed an order yet, this widget lets them know they'll start earning once they do.

Redeem for Products

Displays the free products your customer can redeem with their points, along with the points cost for each. Customers can redeem directly from this widget once they've earned enough points. If no product rewards are configured yet, the widget lets the customer know rewards will show up here once available.

RivoRewardsProgram Preview

A summary card that points customers to your full Rivo rewards program. It gives them a quick "Open rewards" link to see every way to earn, their redemption history, and full program details.

RivoReferrals Preview

Lets customers refer a friend directly from the portal. It surfaces their unique referral link with options to copy or share it, and shows how many successful referrals they've made so far.

RivoWaysToEarn Preview

Lists every action a customer can take to earn points, like placing an order, hitting a subscription order milestone, completing their profile, or following your brand on social. Each action shows the points it's worth, so customers know exactly how to stack up rewards.

RivoPoints Preview

A summary widget showing the customer's current points balance, total points earned all-time, and their VIP status progress, including how many more points they need to reach the next tier.

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