The Stay AI X Gorgias integration allows you to manage your CX tickets directly in Gorgias. Once the integration is fully set up, tickets will open seamlessly in Stay AI and Gorgias.

This integration helps your employees take action on subscriptions directly within the Gorgias portal.

First Time Installation

1. Open the Stay App in the Shopify Store you would like to connect.

2. Log into your Gorgias Account

3. [In Gorgias] Click the Settings Gear Icon ⚙

4. [In Gorgias] Click "App store"

5. [In Gorgias] Search for Stay AI and click the Stay AI app listing

6. [In Gorgias] Click the Authorize button on the Stay AI app listing page

7. Click the Install button on the Gorgias Installation page in Stay AI.

Note: Make sure your Stay AI Store, Shopify Domain, and Gorgias Subdomain are the correct values before continuing.

8. Done!
You should now have access to the Stay AI Widget for conversations with customers. (This will only populate with information for new tickets and when updates occur on existing tickets)

Link to Existing Stay AI x Gorgias Integration

You must have an existing Stay AI Account connected to your Gorgias Account to use this flow.

If you have a single Gorgias Account connected to multiple Shopify stores with Stay AI, you can use our "Link to Existing Stay AI Gorgias Integration" feature to connect all of your Stay AI stores to the same Gorgias Account.

1. Navigate to the Stay AI Account > Integrations Page

2. Click Manage Integration on the Gorgias Integration Card

3. Click "Link to Existing Stay AI Gorgias Integration"

4. Enter your Account Name and click Submit.

Your Account Name is the text before ".gorgias.com." For example, if my Gorgias Account URL is "HappyMerchant.gorgias.com", then my Account Name is HappyMerchant.

5. Done.

The Stay AI Widget will display subscription information in tickets for each of your stores.

Stay AI Widget Breakdown

Now that you've installed the Stay AI integration, the Stay AI Widget will populate in tickets and pull in up-to-date information when new messages are sent or received or actions are taken in the Widget.

Customer Section

Here you can view details for the customer and access their profile in Shopify. It also indicates which store this Widget is populating data for.

Subscription Section

Each subscription for the customer will populate below the customer section with the subscription lines and the last order placed in Stay AI.

You can view details about the subscription and take many of the actions that are available in the merchant and customer portals.

Available Actions

Skip Next Order
Cancel Subscription
Reactivate Subscription
Pause Subscription
Set Next Order
Update Frequency
Apply Discount
Get It Now

When using the Pause Subscription and Set Next Order features, please ensure you use the date format specified (YYYY-MM-DD).

Example: For January 1st, 2028, you would enter 2028-01-01.

Other Actions

For more granular actions like swapping products, you can click the subscription link and manage the subscription directly in the Stay AI merchant portal.

SMS

Merchants are able to view opened SMS tickets in Stay AI’s Customer Conversations tab. Merchants can Open or Close a ticket via Customer Conversations, which will be reflected in Gorgias.

Uninstalling the Gorgias Integration

You may be on the old API key integration of Gorgias and need to uninstall and reinstall using one of the above methods (most likely First Time Installation) or you may no longer be using Gorgias.

If so, here are some steps to ensure that your HTTP Integration's tab in Gorgias remains uncluttered and the reinstallation goes smoothly.

Single Store Integration (or Uninstalling Entirely)

1. [In Gorgias] Click the Gear Icon

2.[In Gorgias] Click Installed Apps

3. [In Gorgias] Click the Stay AI App

4. [In Gorgias] Click Revoke

5. [In Stay AI] Navigate to Account > Integrations

6. [In Stay AI] Click Manage Integration on the Gorgias Card

7. [In Stay AI] Click Delete

Multi-Store Integration (Uninstalling a Single Store)

1. Click the Gear Icon in bottom left hand corner of the Gorgias Admin

2. Click Click HTTP Integration

3. You should see two integrations relating to Stay AI:

Stay AI - Ticket Message Listener - YOURSTORE.myshopify.com
Stay AI - App Data Listener - YOURSTORE.myshopify.com

4. Click into each one and click the Delete HTTP integration button

5. In the Stay AI app navigate to Account > Integrations

6. Click Manage Integration in the Gorgias Card

7. Click Delete

If you previously installed via the Gorgias App Store

Gorgias Integration